LANDesk agent installation fails due to error caused by ClientSideEnableWOL.vbs

Version 5

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6

    Problem

    While installing the LANDesk agent, the installation process fails while installing the LANDesk Power Management component. The installation halts while executing the ClientSideEnableWOL.vbs script.

     

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    Cause

    Corrupted Windows Management Instrumentation (WMI) engine on the target machine.

     

     

     

    Resolution

    The script in question (ClientSideEnableWOL.vbs) leverages the WMI technology to enable necessary settings on the target machine. Follow these steps in order to repair WMI:

     

    1) Download Microsoft's WMIDiag utility from this location: http://www.microsoft.com/download/en/details.aspx?id=7684

    2) Execute the WMIDiag utility on the affected machine

    3) Attempt to install the LANDesk Agent once again.

     

     

     

    Applies To

    LANDesk Management Suite 8.8

    LANDesk Management Suite 9.0