Design transfer of windows will not automatically transfer the associated Web Access window

Version 1

    Environment: Service Desk 7.4


    Problem:  If you create windows on a development or test environment and enable them for use in Web Access, when you transfer them to another environment using Design Transfer the windows no longer show as being available in Web Access.


    Workaround:  In order to workaround this issue you would need to make them available to Web Access again after transferring them.  There is guidance in this within the Designer manual or in this article.


    Solution:  This issue has been raised as problem reference 5069 to be addressed in a future release.  If you experience this issue please let your support provider know so we can keep a track of who has been affected.