Error in event log: This lifecycle and object template combination is invalid

Version 3

    Problem

    Inbound emails are not being processed and the following error message comes up in the event log

     

    Touchpaper Error Code: Exception.Data.InvalidObjectTemplate (-2147220390)

    Error initialising data object of class type 'ChangeManagement.Change' with lifecycle 'NewProcess' and object template 'Template'. This lifecycle and object template combination is invalid

     

    Cause

    This is caused when there is a template selected for the mail mappings of a inbox for a process that does not match the process selected in the properties of the template. This can occur when you change the template process from the properties of the template and caused the mismatch combiniation

     

     

    Solution

    Make sure the template process selected in the properties of the template is the same as the process for the mappings of the mailbox.