Service Desk verison 7.5 was released on January 9th 2012. This release includes a new Web Desk interface for mobile devices, flexible analyst licensing, new server administration tools, upgraded Crystal Reports integration, plus many other enhancements and fixes.
How to obtain Service Desk 7.5
To obtain the software and licence file please contact your account/sales manager.
New Features and other Documentation
The full documentation for Service Desk 7.5 can be found in the following Community section:
The following specific documents are a good place to start for information:
Useful Support Documents
The following documents have been written for the Community to assist with upgrading or initially configuring Service Desk 7.5:
Server / Configuration Centre
Mobile Web Desk