403 - Forbidden error when logging in or out of Self Service

Version 4

    Verified Product Versions

    Service Desk 2017.x


    You log out of Self Service, and are presented with this page:




    This could mean that the anonymous user has been set for Self Service in WebAccess System Preferences but hasn't been given a role, eg:







    The solution is to grant the User specified as the Anonymous user for WebAccess the SelfServiceGuest role (ideally), or PortalEndUser role.


    It could also mean that the specified User has been given a password, in which case you just need to clear it in Administration.