Turn off Inbound Mail Actions - automatic replies send out to end users when a email is logged

Version 1
Created by Mroche on Feb 1, 2012 7:28 AM. Last modified by qasam.umran on Feb 1, 2012 8:04 AM.

    Problem

    When a email is logged by mailmanager a reply message is sent out which is not from the process.

     

    Cause

    Apart from the process, there is another place which generate emails to sent to the user sending the email which is the "Action Settings" in the mail manager component

     

    mailsetting.jpg

     

    Solution

    To turn this feature off, you will need to go the mapping settings of the mail component and switch it off:

    mailsettingmapping.jpg

     

    UPDATE:

    For 7.4, ensure you have the roll up patch applied to make this work.