When trying to print an incident from web access. The following error will appear: There has been an unexpected error. Click Continue to return to the previous page.
Could not load file or assembly 'CrystalDecisions.ReportAppServer.ClientDoc, Version=13.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304' or one of its dependencies. The system cannot find the file specified.
Make sure Network Service account is the account used on the application pool for Web Access.
Both of the following runtimes need to be installed on a 2008 64bit Server:
These files are found in the installation media under:
LANDesk Service Desk Suite\CrystalReports
Run CrystalReportsDSNSetter.exe found in the Reports folder to configure the report to point to the correct DB.
Run an IISReset or recycle the WebAccess application pool.