Many HP computers are not getting warranty information

Version 2

    Verified Product Versions

    LANDESK Management Suite 9.6

    Symptom(s):


    Many HP computers are not getting their warranty information from the web.   

     

     

    Cause:


    HP requires not only the serial number, but for most systems also requires the model number.  The problem is that this model number is frequently not gathered by LANDesk.  Frequently the only place the model number that HP is looking for exists, is on the packing slip.  The model number is not similar to the model name of the computer, it essentially tells HP what options were installed in the computer.  For example, a couple of possible different model numbers for the HP Pro 3005 Microtower are VS778UT and VS779UT, depending on the options selected. 

     

     

    Resolution:


    Try the following items to see if the model number can be retrieved: 

     

    1.  Run the HP Model Number rule in DTS to see if can be extracted from the model information. 

    2.  Sometimes the information is included in the BIOS text strings.  You can try looking in those for the model number.  Here are some examples of edits to the LDAPPL.template file that will help gather more model numbers:

     

          [Hewlett-Packard]

         Key = Model

         Parameters = FirstValue,FirstInstance

         Value = HP \(Vectra.*\)::\1

         Value = \(XA 5.+\)::Vectra \1

         Value = Pavilion::Pavilion

         Value = HP

          \(L.*\)::\1

         Value = HP \(OmniBook.*\) Version::\1

         Value = HP Compaq \(dc.*\)::\1::Hewlett-Packard-Model 7xxx

         Value = \(HP dx5.*\)::\1::Hewlett-Packard-Model dx5

         [Hewlett-Packard-Model 7xxx]

         Key = System - Model Number

         Parameters = FirstValue,FirstInstance,LineOffset(2)

         Value = \([A-Z0-9].*\).*::\1

         [Hewlett-Packard-Model dx5]

         Key = System - Model Number

         Parameters = FirstValue,FirstInstance,LineOffset(2)

         Value = \(.*\)::\1