Ivanti Service Desk Process Designer

Getting Started

• Designer Documentation 7.5, 7.4, 7.3.2
• Online Documentation
• Creating a Window associated Process Action
• Process Design rules
• How to pre-populate windows (assignment, note etc) with placeholders within a process

Momentum

[Bus. Sol.] Process Designer using LANDESK Service Desk : Tips and tricks, design tutorial, how to troubleshoot

Process Design Errors

Some common misunderstanding that you may encounter while designing your process

• Best Known Method: Working with Preconditions and automatic actions
• Error: 'This Incident has changed status, and the action you selected is no longer available'
• Error adding Child Incident:Attempt to Invoke business function AddParentIncident
• Error when creating an IPC from within another IPC
• Response level configuration: Considerations to be made when designing a process

Process Design Step by Step guides

Suggestions and advice on process design implementations with advice on how to achieve some of the requirements proposed by users.

• How To: Show/Hide an action from a specific role with a calculated pre-condition
• How to automatically set or update values on an incident
• How to automatically set the colour/color for an incident without using Response Levels
• Design scenario with a step by step guide: Automatically move on a process based on dates in collection records using bulk actions
• Step by step example - How to automatically update a Configuration Item through process actions
• How To: Move a process on via email (ie. resolve an incident)
• Video Tutorial - Notify Assignee when Incident is updated by anyone but the Assignee
• How To: Auto Assign to Creator
• How To: Add a notification to a user upon resolving an incident prior to 7.2.3
  
• A step-by-step example of how to configure the "Autosearch" functionality for End Users (includes some reporting advice)