Ivanti Service Desk Process Designer
Getting Started
- Designer Documentation 7.5, 7.4, 7.3.2
- Online Documentation
- Creating a Window associated Process Action
- Process Design rules
- How to pre-populate windows (assignment, note etc) with placeholders within a process
Momentum
[Bus. Sol.] Process Designer using LANDESK Service Desk : Tips and tricks, design tutorial, how to troubleshoot
Process Design Errors
Some common misunderstanding that you may encounter while designing your process
- Best Known Method: Working with Preconditions and automatic actions
- Error: 'This Incident has changed status, and the action you selected is no longer available'
- Error adding Child Incident:Attempt to Invoke business function AddParentIncident
- Error when creating an IPC from within another IPC
- Response level configuration: Considerations to be made when designing a process
Process Design Step by Step guides
Suggestions and advice on process design implementations with advice on how to achieve some of the requirements proposed by users.
- How To: Show/Hide an action from a specific role with a calculated pre-condition
- How to automatically set or update values on an incident
- How to automatically set the colour/color for an incident without using Response Levels
- Design scenario with a step by step guide: Automatically move on a process based on dates in collection records using bulk actions
- Step by step example - How to automatically update a Configuration Item through process actions
- How To: Move a process on via email (ie. resolve an incident)
- Video Tutorial - Notify Assignee when Incident is updated by anyone but the Assignee
- How To: Auto Assign to Creator
- How To: Add a notification to a user upon resolving an incident prior to 7.2.3
- A step-by-step example of how to configure the "Autosearch" functionality for End Users (includes some reporting advice)
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