When attempting to use On Demand Remote Control by clicking the "Download Now" button as shown below you get a 404 Not Found error as shown in the second image.
There are a number of reasons you may see a 404 error in your web browser. This is generated any time the page or a component of a page cannot be found.
There is an easy workaround that can be used to correct some 404 errors on a temporary basis until a patch can be released.
- From the web interface or GSB page of your Cloud Services Appliance (formerly Managment Gateway) click on "Gateway Service".
- In the field labeled "Additional host names" enter the FQDN (Fully Qualified Domain Name) of your Cloud Services Appliance in all lower case letters.
- Click the "Save" button at the bottom of the screen.