Service Desk 7.5 SP1 Release Information and Useful Links

Version 18

    LANDesk Service Desk 7.5 Service Pack 1 (SP1) was released July 6, 2012. This release delivers a number of improvements to LANDesk Service Desk 7.5 (released in January 2012) including:

     

    In addition to these improvements, this Service Pack also includes two new language versions– Spanish and Chinese Simplified. Finally, the Service Desk 7.5 Feature Pack delivering the first phase of multi-language support capability has also been incorporated into this release.

     

    Installing the Service Pack

     

    The Service Pack installer is a self-contained installer package. This means the installer can be used to install Service Desk 7.5 SP1 with or without version 7.5 already installed.  Version 7.5 does not need to be uninstalled prior to installing SP1. However previous versions of LANDesk Service Desk must be uninstalled in order to run the Service Pack Installer.

     

    Please note that the database is upgraded as part of the install, rolling back would require the previous database to be restored.

     

    Software and Licensing

     

    The download link is available to customers with a current maintenance agreement here: http://community.landesk.com/support/docs/DOC-26543

     

    PLEASE NOTE: You will not need a new licence if you are moving from Service Desk 7.5 to 7.5SP1.  If you are moving from an earlier version you will need to speak your LANDesk representative to request a new software licence

     

    Further Hotfixes

    There is a culumative hotfix available be applied after the Service Pack.  The hotfix is available to customers with a current maintenance agreement here: http://community.landesk.com/support/docs/DOC-26784.

     

     

    Documentation

     

    The full documentation can be found in the following Community section:

     

    http://community.landesk.com/support/community/servicedesk/documentation?view=documents

     

    The following documents are a recommended start point:

     

    LANDesk Service Desk Suite 7.5 Service Pack 1 New Features

    LANDesk Service Desk Suite 7.5 Service Pack 1 Setup

    LANDesk Service Desk Suite 7.5 Service Pack 1 Supported Platforms

    LANDesk Service Desk Suite 7.5 Service Pack 1 Upgrade