Wrong layout when scheduling or printing out a report

Version 3

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x

    Issue :

    All landscape oriented reports came out correctly through the preview and export function, but came out in portrait mode when we schedule or print them out.

    Scheduled Report PDF Output_1bis.png

    Resolution :

    You need to modify the Appearance properties of the landscape template/master : paper size and orientation


    Steps :


    NOTE : all modifications of the report template must be done  on the core server. All modifications done through remote console, won't be apply !!


    • In the Reports modules, on the Reports toolbar, click the Edit Template button (the one that looks like a clipboard with a pie chart in it)
    • Select the Landscape template
    • The report designer will open. In the top menu, select Report > Report Properties

    Scheduled Report PDF Output_Step2.png

    • Select the Appearance properties and change the following values :
        • Width : from 8.5in to 11in
        • Height : from 11in to 8.5in
        • Orientation : from Landescape to Portrait

    Sans titre.png

    • Accept the change
    • Save the Landscape Template


    Result :