Landesk/Ivanti Service Desk - All
When using mail to update a record (e.g. adding notes), the 'last update' and 'last updated by' fields are not updated on the main window.
1) Instead of using the default 'system' account for mail, create a new system user account (via Console > Administration component) with a different name.
2) Log into Configuration Center, stop your mail service, and edit it.
3) Enter the new system user account in the 'Logon to Service Desk as' field. See screenshot below: