Issue: Scheduler service keeps crashing with event log entry

Version 6

    Verified Product Versions

    LANDESK Management Suite 9.6LANDESK Management Suite 2016.xLANDESK Endpoint Manager 2017.x


    The scheduler service crashes and needs to be restarted. Within the event log the following error message appears:


    Faulting application name: SchedSvc.exe, version:, time stamp: 0x4e982708

    Faulting module name: SchedSvc.exe, version:, time stamp: 0x4e982708

    Exception code: 0xc0000005

    Fault offset: 0x00003bea

    Faulting process id: 0x%9

    Faulting application start time: 0x%10

    Faulting application path: %11

    Faulting module path: %12
    Report Id: %13




    The COM+ components of Ivanti EPM do not have the privileges necessary. The COM+ User has to be a domain admin and also a member of the Ivanti EPM Administrator group on the core. The COM+ user is needed to link the LDAP directory with the Ivanti EPM database.



    An often used scenario is to use the same account for scheduler and com+, where this user is also a member of the LANDESK Administrators.


    To change the COM+ User

    1. Go to “Administrative Tools -> Component Services” and right click on LANDESK.
    2. Inside of the context menu choose “properties”
    3. Change the user in the “Identity” tap.
    4. Repeat steps for LANDESK1.