The scheduler service crashes and needs to be restarted. Within the event log the following error message appears:
Faulting application name: SchedSvc.exe, version: 18.104.22.168, time stamp: 0x4e982708
Faulting module name: SchedSvc.exe, version: 22.214.171.124, time stamp: 0x4e982708
Exception code: 0xc0000005
Fault offset: 0x00003bea
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
The COM+ components of Ivanti EPM do not have the privileges necessary. The COM+ User has to be a domain admin and also a member of the Ivanti EPM Administrator group on the core. The COM+ user is needed to link the LDAP directory with the Ivanti EPM database.
An often used scenario is to use the same account for scheduler and com+, where this user is also a member of the LANDESK Administrators.
To change the COM+ User
- Go to “Administrative Tools -> Component Services” and right click on LANDESK.
- Inside of the context menu choose “properties”
- Change the user in the “Identity” tap.
- Repeat steps for LANDESK1.