Insert a personal default dashboard for a specific user in WebAccess using a script

Version 15

    Environment:

    Service Desk 7.4, 7.5, 7.7.3

     

     

    Attached are scripts that you can use to insert specific dashboards as being a personal default dashboard for the selected user.

    There is also a script to set a Dashboard to be a default dashboard for multiple users set by their Role.

    Remember that when a user has a personal default dashboard set this will take priority over any system default dashboards that has been set.

    Please note that there are different versions of this script depending on which version of Service Desk you are using and what you are trying to achieve.

     

     

    Service Desk 7.4:

    Script file: Insert personal default dashboard 7.4

    If the user you select is an Analyst this will set a dashboard to be the personal default dashboard for both Web Desk and Self Service.

    If the user you select is an End User this will set a dashboard to be the personal default dashboard for Self Service only.

     

     

    Service Desk 7.5 and 7.5 SP1

    Script file: Insert personal default dashboard in Self Service 7.5_7.5SP1

    This script can be run for both Analysts and End User and will set a dashboard to be the personal default dashboard for Self Service only

     

    Script file: Insert personal default dashboard in Web Desk 7.5_7.5SP1

    This script can be run for Analysts only and will set a dashboard to be the personal default dashboard for Web Desk only

     

     

    Service Desk 7.7.3:

    Script file: Insert personal default dashboard in Self Service 7.7.3

    This script can be run for both Analysts and End User and will set a dashboard to be the personal default dashboard for Self Service only

     

    Script file: Insert personal default dashboard in Web Desk 7.7.3

    This script can be run for Analysts and will set a dashboard to be the personal default dashboard for Web Desk only

     

    Script file: Bulk set personal default dashboard by Role for Web Desk.13.01.15

    This script will set Users in a specific Role to have a specific Dashboard as their default Dashboard. For Web Desk only

    NOTE to only enter a User Type and Role which match, ie: User Type = Analyst then ROLE need to be an Analyst Role. If this is incorrect the script will not work.

     

    Script file: Bulk set personal default dashboard by Role for Sel Service.13.01.15

    This script will set Users in a specific Role to have a specific Dashboard as their default Dashboard. For Self Service only

    NOTE to only enter a User Type and Role which match, ie: User Type = END User then ROLE need to be an END USER Role. If this is incorrect the script will not work.

    Attachments

    Bulk_set_personal_default_dashboard_by_Role_for_Self_Service.29.06.2015.zip

    Bulk_set_personal_default_dashboard_by_Role_for_Web_Desk.13.01.2015.7z.zip

    Insert_personal_default_dasboard_in_Self_Service_7.7.3.7z.zip

    Insert_personal_default_dasboard_in_Web_Desk_7.7.3.7z.zip

    Insert_personal_default_dashboard_7.4.sql.zip

    Insert_personal_default_dashboard_in_Self_Service_7.5_7.5SP1.sql.zip

    Insert_personal_default_dashboard_in_Web_Desk_7.5_7.5SP1.sql.zip