How To: Reset a Corrupt User Layout

Version 3

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.xEndpoint Manager 2017.x

    How to Reset a Corrupt User Layout

     

    Console Option 

    1. Open Console

    2. Go to the Layout in the upper right corner 

    3. Click on the Drop-down 

    4. Click on Manage Layouts

        

    5. Highlight 'Current' 

    6. Click on 'Reset'

    The Console will then reload in the default state closing all open components.

     

    Database Option

    1. Use SQL Manager to connect to the database /p>

    2. Open your LANDesk database

    3. Open the Console User Table

    4. Find your login and identify the ConsoleUser_IDN

    5. Open the Layout Table

    6. Find the ConsoleUser_IDN in the table. (It may have multiple lines..."current" will be the one in use)

    7. Delete the row with the problematic ConsoleUser_IDN

    8>Log into the console again.