"Where Am I?" not working - Unhandled Exception:  Unrecognised GUID format.

Version 13

    Verified Product Versions

    LANDESK Service Desk 7.7.xLANDESK Service Desk 7.8.xLANDESK Service Desk 2016.xLANDESK Asset Central 2016.xLANDESK Service Desk 2017.x

    Environment:

    Service Desk Console/Web Access (all versions).


    Review Date:

    5th August 2014


    Issue:

    You are in a process record and when you click the "Where Am I?" button you get this error:

    Error.jpg

     

     

    Cause:

    There is an orphaned action somewhere in the process.  It will look something like this in Process Designer:

     

    ScreenShot005.jpg

     

     

    Solution:

    Deactivate the process, find the orphaned action, delete it, then save and reactivate the process.

     

    Failing that, run the attached script.  Remember to follow normal precautions when running a script on your database (ie, take a backup).