How to setup Suppliers to get emails

Version 1

    Introduction: This document will teach you how to setup suppliers so they get emails from Service Desk.

     

     

    1. Create a Contact. Make sure you give it an Email Address, and set the Notification Method to 'External'.

    ScreenHunter_CreateContact.jpg

     

    2. Create a Supplier

    ScreenHunter_AddSupplier.jpg

     

    3. Add the Contact you created to the Supplier. Make sure you tick the 'Receive group messages' box

    ScreenHunter_AddContactToSupplier.jpg

     

    4. Add the Supplier Attribute to the Incident window and save your changes.

    ScreenHunter_AddSupplierToWindow.jpg

     

    5. Now open a new Incident, Choose the supplier that you created up above.

    6. Add a reminder and tick the 'Notify Supplier' check box.

    ScreenHunter_ReminderTickSupplier.jpg

     

    7. Make sure your Background processing service is running to process the reminder.

    8. The 'Is Active' check box will clear when it get's processed.