HTML remote control uses machine name/DNS and you want it to use IP

Version 2

    Verified Product Versions

    LANDESK Management Suite 9.5

    If for some reason you are not able to resolve machine name and therefor HTML remote control is not working when initiated from the console and you need to use IP instead.

     

    You can go into Configure --> Agent status options

     

    Use DNS.png

     

    Uncheck the "Use DNS" box and when you select HTML remote control, it will now come up with the IP of the machine.

     

    Use DNS2.png