HTML remote control uses machine name/DNS and you want it to use IP

Version 2

    Verified Product Versions

    Endpoint Manager 9.5

    If for some reason you are not able to resolve machine name and therefor HTML remote control is not working when initiated from the console and you need to use IP instead.


    You can go into Configure --> Agent status options


    Use DNS.png


    Uncheck the "Use DNS" box and when you select HTML remote control, it will now come up with the IP of the machine.


    Use DNS2.png