Error when going to video properties - Invalid display setting warning pop up

Version 3

    Problem:

    Error when going to video properties of a device with an agent LDMS 9.0 SP3 install.

     

    error video property.PNG

     

    Cause

     

    Defect in the mirror driver which is reference as bug TFS 30916.

     

    Workaround 1

    If you installed the SP2 mirror driver with the SP3 agent, uninstall these first before doing the test below.

     

    1) Make a test-copy of your agent configuration.

    2) Right-click the agent configuration and select “Advance Edit”.

    3) In the config file that appears, search for the section that starts with:

    ;**** Begin of Remote Control component ****

    4) At the end of the section , add the following lines:

    REG10000=HKEY_LOCAL_MACHINE,  System\CurrentControlSet\Control\Class\{4D36E968-E325-11CE-BFC1-08002BE10318}\0001\Settings\MirrorDriver, 1, , REG_DWORD

    REG10001=HKEY_LOCAL_MACHINE, System\CurrentControlSet\Control\Class\{4D36E968-E325-11CE-BFC1-08002BE10318}\0001\Settings\VgaCompatible, 0, , REG_DWORD

    REG10002=HKEY_LOCAL_MACHINE, System\CurrentControlSet\Control\Class\{4D36E968-E325-11CE-BFC1-08002BE10318}\0001\Settings\Attach.ToDesktop, 1, , REG_DWORD

    REG10003=HKEY_LOCAL_MACHINE, System\CurrentControlSet\Control\Class\{4D36E968-E325-11CE-BFC1-08002BE10318}\0001\Settings\InstalledDisplayDrivers, ldmirror, , MULTI_SZ

    5) Save the configuration

    6) Right click the agent config and deploy to a client that has the issue

     

    If this resolves the problem, please open a support case and refer to TFS 30916.

     

    Workaround 2

     

    Install the agent without the mirror driver (see agent confirguration under remote control section)

    or uninstall the mirror driver landesk which require a reboot to be removed.

     

    Resolution

     

    We are currently waiting on a fix to be release to this this defect TFS 30916.

     

     

    Environment:

     

    LDMS 9.0 SP3