LANDesk Patch News Bulletin: An Updated LDAVHLPR is Available to Address a 9.5 Inventory Scanning Issue with Windows XP Clients 19-DEC-2012

Version 5

    LANDesk Security and Patch News


    (December 19, 2012) LANDesk has released a patch for addressing the following defect with inventory and LDAVHLPR:

    Inventory scans from LDMS 9.5 clients hangs if using the 9.5 ldavhlpr.dll. This did not occur in previous versions of LDMS or previous versions of ldavhlpr.dll. Killing LDISCN32.exe is the only way to stop the process. This only happens on XP devices. WIN7 does not have the problem. This can happen on devices that have Symantec Endpoint Protection (versions 12.x or 11.x) or McAfee VirusScan versions 8.x installed. These same devices with any of these anti-virus programs installed did not have this issue with the 9.0 SP3 agents.


    New Vulnerabilities

    • None


    Changed Vulnerabilities

    • None


    Changed Files

    • ldavhlpr.dll (version


    New Patch Downloads



    How to obtain Patch

    To obtain this patch, you must provide the following:

    1. Open and create a case @
    2. Provide answers to these questions:
      1. How many machines affected?
      2. How would you characterize the impact?
    3. Provide screenshots of the following:
      1. Task Manager with multiple LDISCN32.exe processes running.
      2. System Properties (for Windows version and service pack).
      3. About window for anti-virus program (for version verification).
      4. Details tab of the properties window for ldavhlpr.dll.


    Where to Send Feedback

    At LANDesk, we are constantly striving to improve our products and services and hope you find these changes reflective of our ongoing commitment to listen to you—our partners and customers—in providing the best possible solutions to meet your needs now and in the future.  Please continue to provide feedback by contacting our local support organization.


    Best regards,

    LANDesk Product Support



    Copyright © 2012 LANDesk Software.  All rights reserved. LANDesk is either a registered trademark or trademark of LANDesk Software, Ltd. or its affiliated entities in the United States and/or other countries. Other names or brands may be claimed as the property of others.


    Information in this document is provided for information purposes only. The information presented here is subject to change without notice.  This information is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including any implied warranties and conditions of merchantability or fitness for a particular purpose. LANDesk disclaims any liability with respect to this document and LANDesk has no responsibility or liability for any third party products of any content contained on any site referenced herein. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. For the most current product information, please visit