Remote control viewer missing file transfer and remote execute (Run bar) in 9.5

Version 2

    Verified Product Versions

    LANDESK Management Suite 9.5LANDESK Management Suite 9.6

    When you remote control from a remote console and it lauches the remote viewer, you are missing the remote execute (Run bar) as well as the file transfer icon.

     

    RC-Missing.png

     

    Cause:

    This is caused by the issftran.dll and issftran64.dll are missing from the remote control install package.

     

    Solution:

    Copy the issftran.dll and issftran64.dll from the ManagementSuite directory from your core machine to the ManagementSuite directory on your console machine.

     

    When you then launch the remote viewer, you will again have the remote execute and file transfer options.

     

    RC-With.png