Issue: Remote control viewer missing File Transfer and Remote Execute (Run bar)

Version 4

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6



    When you remote control from a remote console and it launches the remote viewer, you are missing the remote execute (Run bar) as well as the file transfer icon.





    This is caused by the issftran.dll and issftran64.dll are missing from the remote control install package.




    Copy the issftran.dll and issftran64.dll from the ManagementSuite directory from your core server to the ManagementSuite directory on your Remote Console.


    When you then launch the remote viewer, you will again have the remote execute and file transfer options.