How to Upgrade Infrastructure Firmware Using Avalanche

Version 4

    How to Upgrade Infrastructure Firmware Using Avalanche

     

    The below example demonstrates instructions on how to apply a Firmware update to a RFS 4000 from 4.3.2 or 4.3.3 to 4.4.1.

     

    Installing and Deploying the New Files

      1. Import the new firmware support file for 4.4.1 from the Java console by selecting File>Import>Firmware Files… and browsing to new Firmware file for your device.
      2. Create a firmware update package by selecting Tools>Deployment Packages>Add…>Create a firmware update package and pop open the Motorola RFS4000 selection.  Check the checkboxes for 4.4.1.0-008R and 4.3.2.0-012R and give it a name.
      3. Deploy the firmware update to the infra dservers by selecting Tools>Task Schedule…>Add…>Update Infrastructure Firmware>Select a location>Select the package containing 4.4.1 and 4.3.2 firmware> and perform the task now.  Wait until this task completes.

     

     

    Preparing to Update the Firmware

    There are two different methods of updating the firmware depending upon the number of switches to update.  When updating a moderate number of switches then we recommend using the “Device Properties Method”, however when updating many switches use the “Profile Method”. Both methods involve setting the following firmware-update values:

      • FTP Server IP Address
      • FTP Server Port
      • FTP Server User ID
      • FTP Server Password

     

     

    Method 1: The Device Properties Method

      1. Double-click on the Infrastructure Server in the tree to start the site console
      2. Right-click on an RFS4000 switch and select “properties”
      3. Set the firmware-update values
      4. [See Attached Photo 1.png]
      5. Select ‘OK’
      6. Repeat steps a through d for the switches to update.
      7. If the FTP server specified is a Windows 7 system it may be necessary to temporarily disable the firewall for the firmware update to complete.  The reason is due to the switch requiring a ‘passive’ FTP mode i.e. where the switch attempts to open a connection to a port on the system above port number 2000. After updating all the firmware, if the firewall was disabled then enable it.
      8. Right-click on the device and select to update firmware.  Move multiple APs to the right side of the dialog to update multiple devices.  Select the target firmware and press the Update button.
      9. [See Attached Photo 2.png]
      10. After the firmware updates the status may show “unsupported firmware”.  If this is the case query the device and it will show the new version.  If they see “Device Type Changed, then delete the device and rediscover it.  Both of these minor issues are fixed in the latest release (5.3.1)
      11. Repeat these steps for all the switches

     

    Method 2: The Profile Method

    This method sets the firmware-update information in a profile and applies it to the devices so the user doesn’t have to edit each switch’s properties.

      1. If the customer already has an infrastructure profile, edit it with the following changes, otherwise, in the Java console create a profile that matches the current firmware on the device.  For example to upgrade the firmware from 4.3.2 to 4.4.1 edit an existing or create a new profile for version 4.3.2.
      2. Take the defaults if creating a new profile.
      3. Edit the infrastructure profile and select “Add WLAN” and add a network profile to it. While editing the profile click on the “Edit Advanced Properties…” button.
      4. Set the firmware-update values
      5. [See attached Photo 3.png]
      6. Select ‘OK’.
      7. If the FTP server specified is a Windows 7 system it may be necessary to temporarily disable the firewall for the firmware update to complete.  The reason is due to the switch requiring a ‘passive’ FTP mode i.e. where the switch attempts to open a connection to a port on the system above port number 2000. After updating all the firmware, if the firewall was disabled then enable it.  Save the changes.
      8. In the tree click on the location that contains the Infrastructure server. Select the “Server Location Properties” on the right side of the screen. Click the “Apply” button and select the infrastructure profile just created and the network profile it refers to for the WLAN.  Click ‘OK’.  Save the changes.
      9. Click on the globe to perform a synchronization.  This will set the firmware-update values for the switches. 
      10. If the FTP server specified is a Windows 7 system it may be necessary to temporarily disable the firewall for the firmware update to complete.  The reason is due to the switch requiring a ‘passive’ FTP mode i.e. where the switch attempts to open a connection to a port on the system above port number 2000. After updating all the firmware, if the firewall was disabled then enable it.
      11. In either the Java console or site console right-click on the device and select to update firmware.  Select the target firmware and press the Update button.
      12. [See attached Photo 4.png]
      13. After the firmware updates the status may show “unsupported firmware”.  If this is the case query the device and it will show the new version.  If they see “Device Type Changed (delete/rediscover) then delete the device and rediscover it.  Both of these minor issues are fixed in the latest release (5.3.1).
      14. Repeat these steps for all the switches.