Remote Control 4.0.x is not working with the Avalanche 5.2 web console

Version 2

    Environment:

    Remote Control 4.0.x

    Avalanche 5.2.x and higher

    Windows OS

     

    Problem:

    Remote Control 4.0.x is not working with the Avalanche 5.2 web console. Devices can be remoted into from the Java console.

     

    Cause:

    Remote Control 4.0 was designed for Avalanche 5.0. As such, it will default to the avalanche50 database rather than to an avalanche52 or avalanche53 etc...

     

    Solution/ Workaround:

    Go into Start > All Programs > Remote Control > Server Setup. From here change the Database field from avalanche50 to avalanche52 and change the password to the superuser password that was used during the 5.2 installation. After this restart the remote control service

     

    Additional:

    This is resolved in Remote Control 4.1.x