After adding a Server Certificate to Smartphone Server 2.0.X the server will not load

Version 2

    Environment:

    Avalanche Smartphone Management Server 2.0.X

     

     

    Problem:

    After adding in a PKCS #12 Certificate, and following the prompt to restart Tomcat service the Smartphone Server Console page does not load.

     

    Cause:

     

    Solution/ Workaround:

    Look into the the Tomcat/conf directory.

    In here is a.keystore, and server.xml file.

    Edit the server.xml file and check the connector ports 8443 and 443.

    An example of proper connector ports has been provided below, but the a.keystore path may be different depending on the installation method.

    Verify that the a.keystore path is set correctly, and that the keystorepass is the correct password for the a.keystore file (the password for the server certificate)

    Save your changes, and restart Tomcat

     

     

    <Connector port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol" SSLEnabled="true" maxThreads="150" scheme="https" secure="true" clientAuth="false" sslProtocol="TLS" keystoreFile="C:\Program Files\Apache Software Foundation\Tomcat 7.0/conf/a.keystore" keystorePass="password"/>

     

    <Connector port="443" protocol="org.apache.coyote.http11.Http11NioProtocol" SSLEnabled="true" maxThreads="150" scheme="https" secure="true" clientAuth="false" sslProtocol="TLS" keystoreFile="C:\Program Files\Apache Software Foundation\Tomcat 7.0/conf/a.keystore" keystorePass="password"/>