System restore failed

Version 1

    Environment

    Avalanche 4.x & 5.x

     

    Problem

    When attempting to restore an Avalanche backup the task will fail. The task schedule will show the task status as 'failed'.

     

    Cause

    This could be caused from having an invalid backup file.

     

    Solution

    Make sure that the System Backup has a date and time stamp in the file name. If you rename the System Backup and take out the date/time stamp from the backup name the restore will fail.

     

    Here is an example of a backup with the correct format

    WavelinkTest-20090511-1003.zip

     

    Do not remove any of the numbers from the backup that Avalanche creates