Mobile Devices Show unlicensed remaining licenses

Version 2

    Verified Product Versions

    Avalanche 5.3Avalanche 4.8


    Avalanche Mobile Device Management

    Enabler is a higher version than the Avalanche Server



    Mobile Devices are showing unlicensed. There are remaining licenses in the license pool.



    When the Enabler is a higher version than the Avalanche server. The mobile device will require a Maintenance License as well as a Base License.


    Solution / Workaround:

    There are three ways to license this device.


    1. Register and add your Maintenance licenses to your license count. *These do expire so if you do this, be sure to stay current on your maintenance

         If you are unsure if you have current Maintenance licenses, contact Wavelink Support


    2. Install a lower version of the Enabler. IE: If have a 5.0 Server, try installing a 5.0 Enabler


    3. Upgrade your Avalanche Server. When there is a major Enabler release, there is likely an Avalanche upgrade to go along with it.