LANDesk Service Desk 7.6 Release Information and Useful Links

Version 12

    Verified Product Versions

    LANDESK Service Desk 7.6

    Release Information

    LANDesk Service Desk version 7.6 was released on March 28th 2013.

     

    How to obtain LANDesk Service Desk 7.6

    This version is no longer available to download.

     

    For the latest version of Service Desk, follow this link:  http://community.landesk.com/support/docs/DOC-28725

     

    Hotfixes for Service Desk 7.6

    A cumulative hotfix for Service Desk 7.6 is available to customers with a current maintenance agreement here: http://community.landesk.com/support/docs/DOC-28758.

     

    New Features and other Documentation

    New features in Service Desk 7.6 include Mobile Self Service, Dynamic Windows, Schedule Management and Multi-lingual enhancements.

     

     

    Other specific documents to look at are:

     

    The full set of manuals are available in the Documentation section of Community here:

    http://community.landesk.com/support/community/servicedesk/documentation

     

    Considerations before upgrading

    There have been a number of changes to the platforms supported by Service Desk in version 7.6 so existing customers should review the list of changes in the New Features and Supported Platforms guides linked above.  Some specific changes to note are as follows:

     

    Server Operating Systems

    Support has been added for:

    • Windows Server 2012

     

    Support has been dropped for:

    • Windows Server 2003
    • Windows Server 2008 (Windows Server 2008 R2 is supported)

     

    Client Operating Systems

    Support (for Console) has been added for:

    • Windows 8

     

    Support (for Console) has been dropped for:

    • Windows XP
    • Windows Vista

     

    Note that these changes are only for Console support and NOT for Web Access.  Support for Web Access is browser-dependant and not related to the Operating System.  The Service Desk installer will detect if you are using a valid Operating System during setup, however if you deploy Console via One Touch or other systems you might bypass this check.  This could lead to Console being run on a non-supported Operating System which will cause unpredictable results and is strongly discouraged.

     

    Database Platforms

    Support has been added for:

    • SQL Server 2012

     

    Support has been dropped for:

    • SQL Server 2008 and below (SQL Server 2008 R2 is supported)
    • Oracle 11g R1 and below (Oracle 11g R2 is supported)

     

    Internet Explorer 7 and 8

    Support for Internet Explorer 7 and 8 has changed.  These versions now require the Google Chrome Frame plug-in.  Please see this document for full details:

     

    Useful Support Documents

    The following documents have been written to assist with upgrading and initially configuring Service Desk 7.6:

     

    Installation / Upgrades

     

    Dynamic Windows

    For a full introduction to the Dynamic Windows feature see the New Features guide linked above.  The following documents have also been prepared to assist:

     

    The Dynamic Windows functionality is driven by calculations.  The Calculations feature has its own dedicated section on the Community with tutorials and troubleshooting guides which have been re-written to be easier to use.  You can access this section here:http://community.landesk.com/support/community/servicedesk/calculations.

     

    Schedule Management