File Saving Error "unable to save license file"

Version 3

    Problem/Issue:

    Adding a license did not work: resulting in an error "unable to save license file" or something similar.

     

    Cause:

    The user login did not have administrative rights on the machine and so the process timed out

     

    From the basic users EConsole.log file:

     

    2013-04-03 16:43:50,423 DEBUG     TransportAPI 522 - Queueing InfoRail Message IRMC_REQ/IRMS_CONSOLE_GET_SETTINGS_BATCH (10/2696)

    2013-04-03 16:43:50,443 DEBUG     TransportAPI 522 - Processing InfoRail Message IRMC_RSP/IRMS_CONSOLE_GET_SETTINGS_BATCH (11/2696)

    2013-04-03 16:44:11,453 WARN       ActivateLicenseDialog 496 - java.net.ConnectException: Connection timed out: connect

    2013-04-03 16:46:17,835 DEBUG     TransportAPI 522 - Queueing InfoRail Message IRMC_REQ/IRMS_CONSOLE_GET_SETTINGS_BATCH (10/2696)

    2013-04-03 16:46:17,853 DEBUG     TransportAPI 522 - Processing InfoRail Message IRMC_RSP/IRMS_CONSOLE_GET_SETTINGS_BATCH (11/2696)

    2013-04-03 16:46:38,847 WARN       ActivateLicenseDialog 496 - java.net.ConnectException: Connection timed out: connect

    2013-04-03 17:26:29,956 DEBUG     TransportAPI 522 - Queueing InfoRail Message IRMC_REQ/IRMS_CONSOLE_GET_SETTINGS_BATCH (10/2696)

    2013-04-03 17:26:30,125 DEBUG     TransportAPI 522 - Processing InfoRail Message IRMC_RSP/IRMS_CONSOLE_GET_SETTINGS_BATCH (11/2696)

    2013-04-03 17:26:51,119 WARN       ActivateLicenseDialog 496 - java.net.ConnectException: Connection timed out: connect

     

     

    Resolution:

    Always make sure to have local admin rights when adding licenses to the Avalanche Server.