Ivanti Service Desk Knowledge Management Landing Page
The following page contains recommend community documents for Knowledge Management. To get started the product documentation for Knowledge Management can be found within the Knowledge Management manual 7.5 7.6.
Getting to know Knowledge Management
- Installing and Troubleshooting Knowledge - 7.3.2 onwards
- Knowledge Services - Builder and Base
- Some extra information about how knowledge domains work
- Knowledge Queue Entries explained
Step by Step Guides and How-tos?
- How to add related/inherited fields to search results
- How do I delete article types?
- How do I add in new Article Types?
- Step by step : Displaying knowledge articles to End Users based on category
- Importing Knowledge Domain to Group relationships
- Troubleshooting Lucene Knowledgebase
- Lucene Knowledge isn't searching on the content of documents
- I've created a knowledge article but I can't see it or search on it - why?
- Knowledge rebuild never completes
- Article status changes from Approved to Created