Ivanti Service Desk - General Service Desk Landing Page

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    In the Spotlight:

     

    My Response Level won't change when I change the Variation Attributes

    I have just added in new Holidays but my Incidents are still breaching.

    HowTo change the Adjustment of Time Zone of Date-time attributes

    How do I find my database collation and what collations are recommended for Service Desk?

    Error: The transaction log for database 'XXXX' is full.

     

     

     

     

    How To:

     

    How to populate a record with values from a related object (alternative to using templates)

    Dashboards. What is a Dashboard and how do I create and publish one?

    How to - Send notifications every x minutes until an Incident is responded to.

    How to limit the number of characters returned by a placeholder

    Understanding Date Time Fields and Time Zones

     

     

    Troubleshooting:

     

    Performing a process action gives the following error: "Invalid Assignment: Cannot assign a process that has reached an end state."

    Attempting to log into the Service Desk console returns the error: The type initializer 'touchpaper.console.UI.Windows.QueryOptions' threw an exception.

    Cannot Log In - Invalid Path: ClassType <Object Path> does not contain Attribute System.Windows.Forms.PropertyGridInternal...

    When performing design work you receive an error message "You cannot change localised attributes, because you are not using the default language"

    Error: Unhandled Exception has occurred in your application. Could not load file or assembly 'CrystalDecisions.

    Error when logging in: "The number of active users with license type 'Named' has reached X and this exceeds the limit se…

    Calculations Troubleshooting Guide