How To: Unlock a Management Gateway Account or Is There a Way to Recover the Password.

Version 4

    How to unlock a Management gateway account or is there a way to recover the password.

     

    For the .iso or software version of the LANDesk Management Gateway. Used with LDMS 8.7 and prior

    If the account is locked due to failed authentications: In order to unlock a user account in the management gateway you must have another working account to go in and unlock it. Otherwise wait for the set unlock time period to pass, the default lockout time is 15 mins.

     

    If the password is lost, there is no password recovery function for the gateway. If you have another administrator user, log in with that user and reset the password on the other account. If you don't have another administrator user, try logging in with the "service" account. Otherwise, the gateway will need to be rebuilt.

     

    The Linux admin password (used when logging on to the actual terminal) cannot be reset. If it is lost, you will have to rebuild the gateway.

    Note: Upon Management Gateway install there are three accounts created. All initially with the original password set for the gateway.
    1. Admin for the Linux Admin console
    2. Admin for the Web Admin Console
    3. Service for the Web Admin Console and used by the core to communicate to the Gateway.

    Resetting the Admin account in the Linux console has no effect on Admin for the Web Gateway Console, they are independent.

    Once done rebuilding the gateway then reconfigure it as it was before, then post the certificate from the core to the gateway.
    No change is needed on the clients.



    For the LANDesk Management Gateway Appliance.
    Used with LDMS 8.8 and later
    If the account is locked due to failed authentications: In order to unlock a user account in the management gateway you must have another working account to go in and unlock it. Otherwise wait for the set unlock time period to pass, the default lockout time is 15 mins.

     

    If the password is lost, there is no password recovery function for the gateway. If you have another administrator user, log in with that user and reset the password on the other account. If you don't have another administrator user, try logging in with the "service" account. Otherwise, the gateway will need to be reset to factory defaults.

     

    To reset the gateway to factory defaults. Note: This will delete all configured settings on the Gateway.

    When you reboot gateway.  There is a boot menu before  the OS loads, and you can select "System Restore". After the OS loads you will be given an option of (y) for Restore System or (n) to exit.

     

    After resetting the gateway to defaults then reconfigure it as it was before, then post the certificate from the core to the gateway.
    No change is needed on the clients.