Common Infrastructure Alerts and their meanings (Mobile Manager / Infrastructure Site Tool)

Version 3

    Mobile Manager contains over 200 alerts that you can use to stay informed of wireless network performance. Many of these alerts are statistical alerts, which occur when a particular aspect of an access point (such as the number of packets sent over a given time period) exceeds a defined minimum or maximum limit. You can configure statistical alerts to best match the needs of your network. Of the remaining alerts that Mobile Manager provides, 12 have the most relevance in the day-to-day operations of the network. Below is a list of these 12 alerts, along with a description and a brief explanation of common reasons why these alerts occur. Agent Started An Agent has started operating on the network. Stay informed of when Agents begin operating on the network. For example, is Agent starting as expected. Agent Stopped An Agent has stopped operating.

     

    Stay informed of when Agents stop operating on the network. For example, is Agent being stopped manually? or is something happening on the network that is shutting the Agent down?

     

    Service Failed to Start

    A Mobile Manager service, other than the Agent, has failed to run. Verify if the system hosting the Agent and its corresponding services is operating correctly, or if a conflict is causing a service to fail.

     

    Expiration Date Reached or Bad Authorization Code

    The license for the Agent has either expired or cannot be verified. Verify that the license for Mobile Manager is correct and up-to-date.

     

    Access Point Offline

    An access point is no longer operating on the network. Ensure that the access point is going offline as expected, such as when it is removed from the network, or if it is going offline because of an access point or network issue.

     

    Access Point Online

    An access point has started operating on the network. Ensure that the Agent has found the access point and can communicate with it. A New Access Point Has Been Discovered The Agent has detected a previously unrecognized access point. Verify that the new access point is authorized for the network. If not, take appropriate action to either authorize it or cease its operations.

     

    Primary Agent No Longer Present, Backup Acting as Temporary Primary

    The primary Agent is not functioning; the backup Agent has assumed the responsibility of managing that section of the wireless network. Verify that the system hosting the primary Agent is operating correctly and take steps to resolve issues that are preventing the primary Agent from functioning.

     

    Resetting Access Point to Factory Defaults

    The access point is being rest to its original factory settings. Because resetting to factory defaults often leaves the access point unable to communicate with the network, ensure that these resets are occurring intentionally.

     

    A New Mobile Unit Has Been Discovered

    The Agent has detected a previously unrecognized mobile device. Verify that the new mobile device is authorized for the network. If not, take appropriate action to either authorize it or cease its operations.

     

    Access Point Configured

    The Agent has successfully configured an access point to conform to an access point profile. Ensure that the Agent is able to assign a profile to an access point successfully.

     

    HTTP Access Denied

    The authorization required for HTTP access to an access point has been denied. Check the HTTP user name and passwords that the Agent needs to communicate and configure certain access points (such as Cisco-Aironet access points). This alert is often generated when the user name and password are incorrect.