How to use HTML5 remote control via Cloud services appliance (gateway)

Version 4

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6



    With Landesk Managment Suite 9.5, it is possible to remote control devices simply via a HTML5 compatible browser. It is also available for devices that are connected via the CSA/Gateway.



    1.Setting up the CSA/Gateway to support HTML5 remote control


    To make the CSA/Gateway compatible, you just need to install the following 2 patchs :





    To install the patchs, go to System > updates tab on the web interface, Scan for Updates and Appply the 2 patchs.


    2.How to use HTML5 remote control


    To connect to clients via the CSA/gateway, you need to access the web interface of the gateway :




    You should then see a new link : Remote Control Agents


    If you click on that link, you will access a list of clients that you can access via HTML5 remote control






    Apply to Landesk Cloud Appliance Version 4.2 with patch GSBWEB_68 and  BROKER_22

    Apply to Landesk Managment Suite 9.5