Console Initialization Error:  The network path was not found

Version 1

    Error

     

    When opening the Console, after entering your credentials and trying to login, you receive the error: Console Initialization Error:  The network path was not found landesk.

     

    In the Console.exe.log, you will see errors like this:

    05/30/2013 11:58:13 INFO  3280:Main Thread RollingLog : Disconnect network connection '\\CORESERVER\LDMAIN'

    05/30/2013 11:58:13 INFO  3280:Main Thread RollingLog : Canceling network connection '\\CORESERVER\LDMAIN' failed.  Retrying

    05/30/2013 11:58:15 INFO  3280:Main Thread RollingLog : Failed to map drive to \\CORESERVER\LDMAIN. Verify that a connection has not already been established. Error: The network path was not found.

     

    Reason

     

    Opening a Console requires access to the LDMAIN share on the Core Server using the credentials entered to log into the LANDesk Console. If you opened already a connection to the LANDesk Core server to access another share, with a different set of credentials, you will get this error. Windows will not let you connect to the same server from another device with multiple credentials.

     

    So, if you have opened a share on the Core server using account X, you can't login to the Console using account Y.

    Check with the 'Net use' command in a command prompt if not sure.

     

    Resolution

     

    Close all exisiting connections to the Core Server before logging into the Console. Check with the 'net use' command and use 'net use path/driveletter /d' to close any remaining open connections.