When logon core console, error: Authentication failed.

Version 5

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x

    Description

    Apply: LD9.5 LD9.6 LD2016, Core and DB server may be on the same host or separate.

     

    When logging onto the console, an error dialog displays: Authentication failed. Verify the credentials are correct and that the account is not locked or disabled.

     

    (...\LANDesk\ManagementSuite\log\console.exe.log) shows:

    06/14/2013 15:47:56 INFO  17308:1     RollingLog : FormMain: Enter constructor

    06/14/2013 15:47:57 INFO  17308:1     RollingLog : Current language: ENU

    06/14/2013 15:47:57 INFO  17308:1     RollingLog : Using culture info: en-US

    06/14/2013 15:47:57 INFO  17308:1     RollingLog : FormMain: InitializeComponent

    06/14/2013 15:47:57 INFO  17308:Main Thread RollingLog : FormMain: Leave constructor

    06/14/2013 15:47:57 INFO  17308:Main Thread RollingLog : There is an error in XML document (2, 3).

    06/14/2013 15:48:00 INFO  17308:Main Thread RollingLog : Starting authentication

    06/14/2013 15:48:00 INFO  17308:Main Thread RollingLog : Resolving rights for [user name is here]

    06/14/2013 15:48:00 INFO  17308:Main Thread RollingLog : AuthenticationException Exception: Failed to authenticate

     

    Cause

    The core server OS, date and time is out of sync with the DB server. Then it cannot connect to connect.

     

    Solution

    Change the date and time of the core server OS or DB server. Making sure the time is in sync should resolve this issue.