Receive an ArguementOutOfRangeException when creating a new query against any business object.

Version 4

    Verified Product Versions

    Service Desk 7.6Service Desk 7.7.xService Desk 7.8.xService Desk 2016.xAsset Manager 2016.x


    Receive the following error message when attempting to create a query against any business object within Query and Report Designer:


    See the end of this message for details on invoking
    just-in-time (JIT) debugging instead of this dialog box.

    ************** Exception Text **************
    System.ArgumentOutOfRangeException: Value of '200' is not valid for 'Value'. 'Value' should be between 'Minimum' and 'Maximum'.
    Parameter name: Value
    at System.Windows.Forms.NumericUpDown.set_Value(Decimal value)
    at Touchpaper.Console.UI.Windows.QueryPropertiesPage.SetupControl()
    at Touchpaper.Console.UI.Windows.QueryPropertiesPage..ctor(ConsoleQueryBuilderController consoleQueryBuilderController)
    at Touchpaper.Console.UI.Windows.QueryDesignerControl.InitPages()
    at Touchpaper.Console.UI.Windows.QueryDesignerControl.InitialiseDesignerTab()
    at Touchpaper.Console.UI.Windows.QueryDesignerControl.CreateTabControl()
    at Touchpaper.Console.UI.Windows.QueryDesignerControl.SetupControl()
    at Touchpaper.Console.Snapin.QueryDesigner.QueryDesignerView.NewQuery(QueryTemplateType definitionType, CachedShortcutGroup consoleGroup)
    at System.Windows.Forms.LinkLabel.OnMouseUp(MouseEventArgs e)
    at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
    at System.Windows.Forms.Control.WndProc(Message& m)
    at System.Windows.Forms.Label.WndProc(Message& m)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


    The value in the error message will vary depending on the Default Query Page Size in System Settings.

    There is a problem raised for this - Problem 6244 - Setting the Default Query page size to 101 or greater within System Settings causes console to error when creating a new query



    Within Console, Click System | Settings.  Under the 'Query Settings' Section set the 'Default Query Page Size' property value to 100 or less

    If you encounter this problem please report this to Landesk support as an instance of Problem 6244.