"Unable to log in at this time, there is a problem trying to communicate with the Enterprise Server"

Version 4

    Verified Product Versions

    Avalanche 5.3Avalanche 6.2

    Environment:

    Logging in on the Web Console AMC 5.3 or later

    Logging in on the Java Console AMC 5.x or later

     

    Issue/Problem:

    "Unable to log in at this time, there is a problem trying to communicate with the Enterprise Server"

    EnterpriseService_Off2.PNG

     

    Or

     

    EnterpriseService_Off.PNG

     

    Cause:

    Your Avalanche Enterprise Server service is not running

     

    Resolution:

    Start the Avalanche Enterprise Server service

    EnterpriseService_Off3.PNG