When I edit and save a mobile device group, the 'Synchronize Now' / 'Deploy Now' icon stays grayed out

Version 3

    Environment:

    Avalanche Mobility Center (AMC) version 5.3.1.50

     

    Problem/Issue:

    When I edit a mobile device group, the 'synchronize now' icon ( 'deploy now' icon) DeployNowGray.JPG stays grayed out

     

    Cause:

     

    • The mobile device group is disabled

      Device_group_Status.png

     

    OR

     

    • If you're mobile device group is enabled correctly, then this is a known cosmetic issue

     

    Resolution/Workaround:

     

    1. Verify that your Device Group is enabled
    2. If the Device Group is enabled correctly, right click on your "My Enterprise" region and select refresh

      refresh.JPG

    3. You will see the 'Synchronize Now' icon deploy_now.gifbecome active


    NOTE: The 'Synchronize Now' icon may also become active with a single click on the server location or the My Enterprise location

     

    Another common issue with Mobile Device Groups is when the group dissappears after editing the selection criteria. For more information on that issue, please refer to: