Can I change the prompt text showing when running the Query?

Version 3

    Enironment:

     

    Service Desk - 7.4 and newer

     

     

    Question:

     

    Can I change the text showing in the criteria when I run a Query to make it more user friendly?

     

     

    criteria description.jpg

     

     

    Answer:

     

    Yes, you can set a description for the prompt which will then show instead of the attribute name. You do this when you add the criteria on to the Query.

    Double click on the criteria in your Query, and simply fill in the Description box with the label you wish to give the prompt.