Incident window displayed when adding the "assignment arrow" or "Add Assignment" action to Process

Version 3

    Environment:

     

    Service Desk 7.6

     

     

    Problem:

     

    In Process Designer, when I add the grey Assignment arrow or select the "Add Assignment" action to add to my process I will not get the relevant Assignment window up. I will instead get the default Incident / Change / Problem / Request window up.

     

     

    Cause:

     

    This is happening if you have a windowless action called: "Assign"

    Process Designer will confuse this action with the normal "Add Assignment" action and therefore add the Assign action to the process instead.

     

     

    Solution:

     

    Rename your windowless action to anything else but "Assign", for example "Assign Incident"

    This has been fixed in 7.6.1