Cannot Install Ivanti Antivirus due to incompatible software detected by Kaspersky AV

Version 10

    Verified Product Versions

    LANDESK Management Suite 9.6LANDESK Management Suite 2016.xLANDESK Endpoint Manager 2017.x

    Description

    Kaspersky Antivirus stops installation, due to incompatible software on the target device.

    A list of incompatible Software can be found under

     

    Solution

    Warning If you use the pSKIPPRODUCTCHECK=1 parameter, Kaspersky and Ivanti will not be responsible for any possible operating system malfunctioning caused by incompatibility of Kaspersky or Ivanti products with other applications.

     

    For detailed instructions see this document: How to Install the Ivanti AV bypassing the Incompatibility check

     

    In order to skip the product compatibility check at install, do the following:

     

    1. On the core server navigate to Program Files (x86)\LANDesk\ManagementSuite\ldlogon\avclient\install\setup
    2. Open Kes8win.kpd in a text editor.
    • Find the [Setup] block and modify the Params option as follows:
      • Params=/s /pAKINSTALL=1 /pEULA=1 /pSKIPPRODUCTCHECK=1 /pSKIPPRODUCTUNINSTALL=1
    • Save the changes in Kes8win.kpd

     

    Do the same with the Kes8win.kud file:

    1. Open Kes8win.kud in a text editor
    • Find the [Setup] block and modify the Params option as follows:
      • Params=/s /pAKINSTALL=1 /pEULA=1 /pSKIPPRODUCTCHECK=1 /pSKIPPRODUCTUNINSTALL=1
    • Save the changes in Kes8win.kud.