Log in Text fields are grayed out

Version 5

    Environment: MC9090 CE5.0, Velocity Client/Server v1.0.20, SAP ITS Host

     

    Problem: When trying to connect to their SAP ITS, the client is grayed out in the text fields and will not allow any text to be entered.

    Grayed_out_text.PNG

     

    They are receiving an error that the Browser is un-supported.

    Unsupported_Browser.jpg

     

     

    Cause: SAP ITS Server is not recognizing the Clients Browser.

     

     

    Solution/ Workaround: Change the WEB User Agent, from default, and add the required text.

    UserAgent.PNG

    Example for the IE9 Value is: 

    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.5; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; BRI/1; MS-RTC EA 2; MALC)

    You may need to find out what Browser is compatible to the SAP ITS Server.