Log in Text fields are grayed out

Version 5

    Environment: MC9090 CE5.0, Velocity Client/Server v1.0.20, SAP ITS Host


    Problem: When trying to connect to their SAP ITS, the client is grayed out in the text fields and will not allow any text to be entered.



    They are receiving an error that the Browser is un-supported.




    Cause: SAP ITS Server is not recognizing the Clients Browser.



    Solution/ Workaround: Change the WEB User Agent, from default, and add the required text.


    Example for the IE9 Value is: 

    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB7.5; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; BRI/1; MS-RTC EA 2; MALC)

    You may need to find out what Browser is compatible to the SAP ITS Server.