Unable to remote control devices through the web console from any computer

Version 1

    Verified Product Versions

    Wavelink Remote Control 4.1

    Issue/Problem:

    Unable to remote control devices through the web console from any computer (even the Avalanche Server).

    If you can Remote Control using the Web on ONLY the Avalanche Server computer, then please see the following document:

         http://community.landesk.com/support/docs/DOC-27851

     

    Cause:

    • Using DNS name instead of IP address in the server address field within the RC client configuration tool.
    • Incompatible version of browser

     

    Resolution:

    • Upgrade to IE9
    • Change the RC Server Address field input from a name ID (DNS Name) to an IP address