Issue: HTML 5 Remote Control - Integrated Security Login Screen Reloads after clicking login

Version 4

    Verified Product Versions

    Endpoint Manager 9.5

    Problem

    When attempting to remote control a client via HTML 5 remote control, the credentials page reloads after clicking login.

    Cause

    Client cannot communicate with or resolve the core.

    Testing

    Load as agent with Local Template on the client machine and attempt remote control.

     

    Resolution

    Resolve DNS issues

    • Stale DNS records
    • Unable to resolve Core by Hostname or FQDN
    • Unable to communicate back to Core

    Information

    Integrated security requires the client is to be able to communicate back to the core using the address provided in the client configuration. This is to Authenticate the user. Local template does not require that communication.

    Testing with Local Template bypasses the need for the client to communicate with the core. This will determine whether or not RC is working properly or not.