On demand remote client install reports 404 Not Found. Path unresolvable / The webpage cannot be found

Version 5

    Verified Product Versions

    LANDESK Management Suite 9.5

    Environment

     

    Cloud Service Appliance / LANDesk Management Gateway release 4.2

    Cloud Service Appliance / LANDesk Management Gateway release 4.3

     

    Problem/Issue/Symptoms

     

    After upgrading the Cloud Services Appliance to the version 4.2 or 4.3, accessing to the web interface, opening the Remote assistance page and clicking on the Install now button doesn't work anymore.

     

    The possible error messages are:

    - The webpage cannot be found

    - 404 Not Found. Path unresolvable

     

     

    Solution

     

    Cloud Services Appliance version 4.2

     

    1. Access to your CSA with an SSH client.

    2. If your are using a Windows system, you can download Putty form the follwing website: http://www.putty.org/

    3. After having had access to the console, get the super user rights with the command "sudo su"

    4. Go to the following directory: /usr/LANDesk/broker/webroot/client/LDSupport
    5. List the content of the directory, you should see some executables files, one of them have to be names <public URL of the gatweay>.exe

    6. If not, copy one of the existing executable files creating one withe name expected.

     

    In the screenshot reported, the public hostname of the Cloud Services Appliance is ldcsa.lab.com.

     

    ldcsa.png

     

     

    Cloud Services Appliance version 4.3

     

    1. Access to your CSA with an SSH client.

    2. If your are using a Windows system, you can download Putty form the follwing website: http://www.putty.org/

    3. After having had access to the console, get the super user rights with the command "sudo su"

    4. Go to the following directory: /opt/landesk/broker/webroot/client/

    5. Create the directory LDSupport
    5. Copy the file LDSupport.exe into the directory just created, naming it <public URL of the gatweay>.exe

     

    In the screenshot reported, the public hostname of the Cloud Services Appliance is ldcsa43.lab.com.

     

    csa43.png