Error 1720.A script required for this install to complete could not be run. Custom action LDSelectActiveReportsFeatures script error -2147024769

Version 6

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x

    Environment


    LANDesk Management Suite 9.5


    Problem/Issue/Symptoms

     

    The installation of a remote Management Console fails. The error reported in the LANDesk.Setup.LDMS95.msi.log file is the following:

     

    Product: LANDesk(R) Software -- Error 1720.A script required for this install to complete could not be run. Custom action LDSelectActiveReportsFeatures script error -2147024769, :  Line 23, Column 13,


    Cause

     

    The scrrun.dll is not registered.

     

    Solution

     

    Register the scrrun.dll by the doing the follwing steps

     

    - Open a command prompt with administrative rights

     

    - Type the following command

         regsvr32 scrrun.dll

     

    - Rerun the Console setup