LANDesk Service Desk version 7.6.2 was released on October 1st 2013. This is a point release with various bux fixes and enhancements.
How to obtain LANDesk Service Desk 7.6.2
This version is no longer available to download.
For the latest version of Service Desk, follow this link: http://community.landesk.com/support/docs/DOC-28725
Hotfixes for Service Desk 7.6.2
A cumulative hotfix for Service Desk 7.6.2 is available to customers with a current maintenance agreement here Service Desk 7.6.2 Cumulative Hotfixes
New Features and other Documentation
Service Desk 7.6.2 contains some enhancements. Please see the following documents for more information:
- For a quick overview of the new features see: LANDesk Service Desk Suite 7.6.2 What's New
- For more in-depth information on them see: LANDesk Service Desk Suite 7.6.2 New Features
Other specific documents to look at are:
- LANDesk Service Desk Suite 7.6.2 Upgrade
- LANDesk Service Desk Suite 7.6.2 Supported Platforms
- LANDesk Service Desk Suite 7.6.2 Issues Fixed
The full set of manuals are available in the Documentation section of Community here:http://community.landesk.com/support/community/servicedesk/documentation
Considerations before upgrading
For customers not yet using Service Desk 7.6 please see the corresponding section in LANDesk Service Desk 7.6 Release Information and Useful Links for information regarding changes to supported platforms.
Useful Support Documents
The following documents have been written to assist with upgrading to, and initially configuring Service Desk 7.6.2:
- Web browser compatibility and video demo of image handling in Web Access HTML fields
- Mobile Self Service - Enabling Service Catalogue and Dropdowns with toggles.