Web browser compatibility and video demo of image handling in Web Access HTML fields

Version 15

    Verified Product Versions

    Service Desk 7.6Service Desk 7.7.xService Desk 7.8.xService Desk 2016.xAsset Manager 2016.x

    Introduction

    Since Service Desk version 7.6.2 you can add images to HTML fields in Web Access.  However, some web browsers are not capable of supporting all the features.  The following document details what is and isn't available in each major supported web browser.

     

    Description of Features

    Here are short descriptions of the different features listed in the table below:

     

    • Drag and Drop - This is the ability to view a file in Windows Explorer and drag that file directly into HTML fields in Web Access.
    • Copy and Paste - This is the ability to copy image data from a graphics application like Paint or Snipping Tool or a word processing application like Word into the clipboard and then paste this into HTML fields in Web Access either via the right-click menu or CTRL+V keyboard shortcut.
    • Copy and Paste (Microsoft)- This is the ability to copy a combination of Text and Images together from a Microsoft source (Word document, email) and then paste the combined text and images into HTML fields in Web Access either via the right-click menu or CTRL+V keyboard shortcut
    • Resize - This is the ability to resize the image once it is inside the HTML field in Web Access by selecting the image and then dragging the corners.

     

    Feature Demonstration Video

    This short video (with sound) demonstrates the features listed above:

     

    Web Browser Compatibility

    For Google Chrome and Mozilla Firefox the tested version is specified due to their rapid release cycle.

     

    Drag and DropCopy and PasteCopy and Paste (Microsoft)Resize
    Google Chrome (as of v30)YESYESNONO
    Mozilla Firefox (as of v24)YESYESNOYES
    Internet Explorer 7 / 8 (via Chrome Frame)YESYESNONO
    Internet Explorer 7 / 8 (7.7.1 onwards)NONONONO
    Internet Explorer 9NONONONO
    Internet Explorer 10YESNONOYES
    Internet Explorer 11YESYESYESYES