Agent upgrade fails

Version 1

    Verified Product Versions

    Endpoint Manager 9.5

    Environment:

    ldms95 sp1

     

    Issue:

    You are getting the following error message while trying to upgrade the agent

     

    Faulting application name: LDdrives.exe, version: 9.50.2.2, time stamp: 0x516bf3d3

    Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9

    Exception code: 0xc0000417

    Fault offset: 0x00036d36

    Faulting process id: 0x1b68

    Faulting application start time: 0x01ce81a06c23e017

    Faulting application path: C:\Program Files\LANDesk\LDClient\LDdrives.exe

    Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll

    Report Id: c6c2cc53-ed93-11e2-b099-00232411f94c

     

    Solution:

    reinstalling Visual C++ via the vcredist_x86.exe or vcredist_x64.exe from the LDClient folder